Exciting Update! Record360 joins Point of Rental to enhance your rental solutions.

Feature Roundup

Tasks Galore: What’s New in Record360, March 2023

This month, we released a number of updates that make it easier to see your upcoming work and interact with your customers. Read on for the full list below.

Send Inspections via Text

Say goodbye to the hassle of printing inspections and hello to the ease of sending them via text message. Look like a pro in front of your customers.

 

New Task Calendar

Our updated task calendar lets you plan your work like a pro. With new weekly & monthly views of your assigned work, you’ll never miss a deadline again.

 

Updated Comments Section

Our comments section got a facelift. You can now show or hide inspection comments, to customize the screen to your liking.

 

Overdue Tasks

It’s now easier than ever to view overdue tasks in our mobile app. Stay on top of your guys so they know exactly what’s behind schedule.

 

Improved Android Camera

The camera in our Android app just got even better. Take the best photos & videos possible with:

  • New settings
  • An increased frame rate
  • Faster upload times

 

Used in over 23 million inspections at 2,000 locations nationwide, Record360’s InspectPro is the #1 inspection app in the heavy equipment and truck industry. Enhance customer satisfaction through accurate damage assessments, build trust, and demonstrate commitment to the customer experience.

Request a demo of Record360 and discover why the leading rental companies trust Record360 for their inspections.

Ready, Set, Inspect: What’s New in Record360, Q4 2022

Last quarter, we released a number of exciting features across our two products: InspectPro & ServicePro. Read on for our latest features below.

ServicePro: Work Order History on a Unit

View your work order history directly from the units page. Understand the service history on that particular unit, so you can recommended needed service or prep the unit for sale.

 

ServicePro: Desktop Notifications

Get real-time notifications on your desktop computer for all events on a work order. Quickly see whether someone left you a new comment, your customer responded to a text message, or a new inspection is available.

 

ServicePro: Reporting

Improve your operations by analyzing service activity across your team. Our new reporting tool shows you:

  1. Total $$$ estimates approved by location (so you can see which of your locations are generating the most service revenue)
  2. # of text messages sent by service writer (so you can see who is communicating the most with your customers)
  3. % of work orders with inspections (so you can make sure 100% of your serviceable equipment is getting inspected)
  4. And more!

 

ServicePro: Message Templates

Create default messages to send to your customers based on work order status. Save time & ensure your service managers use the same approved language every time.

 

ServicePro: Customer Satisfaction

Automatically send satisfaction surveys to your customers via SMS or email after a work order closes. Use our reports tokeep track of how your scores are trending, so you can see improvement over time.

 

ServicePro: Other Additions

  • βž• Add inspections to work orders: Add existing inspections to a work order, so you can quickly track damage claims.
  • πŸ“· Select media on work orders: Select media and attachments on work orders, so you can have more control over what you send your customers via SMS.
  • βœ‰οΈ Custom email templates: Add your company logo & colors to our ServicePro email templates, for a more personalized look & feel.
  • πŸ“Ž Attachments on work orders:Β Attach files to your work orders (like quotes or rate sheets) and send them to your customers via SMS or email.

 

InspectPro: Enhanced Departments

Departments just got more powerful. You can now run multiple workflows in Record360 at the same time. Need to do a service inspection while a unit is out on rent? No problem. Simply check the unit out with a rental inspection, complete the service inspection when needed, and check the unit back in at the end of the rental. No need to interrupt your rental process.

The Ultimate Product Roundup: Get to Know Our Most Helpful Releases of 2020+

When is the last time you saw a demo of Record360? Chances are… the product has changed a lot since then! We release enhancements every single week and larger features on a monthly basis. Check out a full roundup of our releases below.

 

Q2 2020

  • πŸ–₯️ Redesigned web dashboard: Our updated dashboard brings a brand new look & feel to Record360. It comes with over 12 new features, including improved search, custom list views, and drafts functionality.
  • πŸ“± Redesigned iOS & Android apps: We completely overhauled our mobile app to provide better navigation and make it even easier to use.

 

Q3 2020

  • 🚜 Inventory management: View a list of your inventory directly in Record360, to see your latest photos & videos, inspection status, and a record of damage by unit.
  • βœ… Conditional fields in checklists: Show/hide additional fields based on prior checklist items, so you can streamline questions for your users.
  • πŸ”’ Reference number security: Gain better control over your inventory in Record360. Warn users when they are creating a new unit, or block new unit creation entirely.
  • πŸ“© Inspection and unit export: We released new & improved export functionality for inspections and units. Download CSV reports to gain further insights into your business.

 

Q4 2020

  • πŸ–ŠοΈ eSign: Send inspections and other documents to your customers for digital signature. Manage your signed documents directly from the Record360 dashboard.
  • πŸ” Inspection and checklist search: We released major improvements to the speed of your searches. Plus, you can now easily search for data within checklists and digital forms.

 

Q1 2021

  • πŸ’° Billing portal: For your Record360 Admins… You can now access all of your Record360 account & billing information from our dashboard.

 

Q2 2021

  • πŸ“‹ Tasks: Assign inspections and other tasks to anyone on your team! This major update includes a number of exciting features:
    • Assign inspections to Record360 users
    • Create ad hoc tasks for other work to be done
    • View tasks in a list or on our flexible Job Board
    • Create follow-up tasks at the end of an inspection, so nothing falls through the cracks

 

Q3 2021

  • πŸ’‘ Automated inventory uploader: Our new integration lets you ingest your inventory data from any business system and map unit data into your workflows. Read more about how it works here.
  • πŸ›ŽοΈ Unit specs: Want to know a machine’s hour meter reading without leaving Record360? Now you can. View & filter on your unit specifications (e.g. make, model, year, hours) throughout Record360.

 

Q4 2021

  • ⌚ Push notifications for tasks: Receive a mobile push notification when tasks are assigned to you or overdue.
  • πŸ’Έ SalesPro by Record360: We launched a brand new product, SalesPro! It’s an all-in-one sales tool, so your equipment reps can create & distribute sales listings. They can set their own offer price, pick from any number of marketing photos & videos in our app, and then publish their sales listings out via email/text/social media. Our new tool includes a number of features:
    • Real-time integration with your business system, to show you what assets are available for sale
    • Filter your inventory based on year, make, model, hours, price, and more, to find exactly what your buyer is looking for
    • Access photos and videos from any Record360 inspection to create beautiful sales listing pages
    • Instantly share listings on Facebook or LinkedIn to give your equipment maximum visibility

 

Q1 2022

  • πŸ«‚ Departments: Setup departments within Record360 (e.g. Rental, Service, Sales) and create custom workflows for each. Group inspections by department on the dashboard, so you can quickly find what you’re looking for.
  • πŸ“Š Reports for InspectPro: Our inspections platform is now called InspectPro and we released some exciting new functionality along with it. You can now access deeper business insights from within the Record360 platform. Our new reports let you answer questions like:
    • How much damage did my company find this quarter?
    • How many inspections are we creating in Record360 over time?
    • How many inspections are my locations creating?
    • How many inspections are each of my employees creating?

 

Q2 2022

  • πŸ’» SSO: We can now connect to your IDPs with SSO, making logging into Record360 easier than ever.
  • πŸ“² Improved uploader in iOS & Android apps: Easily view pending and completed inspection uploads from our mobile app.
  • ✍️ At Mention users in comments: One of our most requested features yet! You can now notify team members in comments on inspections, units, tasks, & work orders by tagging them.
  • πŸ”” Notification center: A hub for all of your notifications on the dashboard. View a complete history of all your notifications, so nothing gets missed.
  • πŸ”„ Task history on units: View a history of tasks directly from the unit page. Easily view all past & open work that needs to be done.
  • πŸ› οΈ ServicePro by Record360: Yet another tool joins the Record360 family! ServicePro is the only product your service department needs to communicate with your customers. It provides 2-way texting, digital approvals, and inspections, all in a single mobile app. Some features include:
    • Pull work orders from your business system in real-time
    • Create service inspections with high-quality photos and videos
    • Send inspections and service recommendations to your customers via 2-way texting
    • Create estimates and get digital approvals in seconds
    • …and more! Read the full lineup & request a demo here

That’s all for now. Stay tuned for another product roundup in October.

Interested in any of the features listed above? Reach out to our Support team and they can take care of you!