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Enhance Your Record360 Experience with Customization

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Customizing the text that users see in the app is essential to optimizing your experience with Record360. At Record360, we understand the significance of tailoring the language used in different sections to align with your needs and processes. From signature to in/out language, we offer the flexibility to customize the terminology according to your preferences. By customizing the language, you can ensure clear communication, accurate documentation, and seamless integration with your unique workflows. We prioritize providing a personalized and simplified experience that caters to the diverse requirements of our customers.

 

 

Signature Language in App

At Record360, we know the importance of customizing signature page language to suit your needs. You can tailor the wording specifically in the app on the upload screen. We can add phrases to reflect roles and responsibilities accurately. This ensures clear communication and alignment with your business processes. We provide a personalized experience, allowing you to convey necessary information effectively and capture acknowledgments. We offer the capability to require signatures and the flexibility to add multiple signature fields to meet specific requirements. Whether you need multiple signatures from different parties or additional signatures for specific purposes, we’ve got you covered.

Out/In Language

While we offer a standard out/in language, we also provide flexibility for customization to suit your needs. For example, if you track the initial value of a unit when it goes out on rent and the “final value” after the unit returns, we can customize the app’s language to align with this workflow.  In service, you can modify the in/out language. If you track the initial value of a unit when it comes in for repair and the “final value” after the unit repairs are completed, we can modify the app’s language to match this workflow. By doing so, the app and dashboard will reflect the terminology specific to your processes. We prioritize providing a tailored experience that caters to the diverse requirements of our customers.

Return Language

At Record360, we value customizing return process language. You can edit it to suit your needs, such as changing “Checkout” to “OPEN,” “RENTAL OUT,” or “NEW.” Similarly, “Update” can become “SERVICE,” “CHANGES,” or “AMENDMENTS.” “Return” may be modified to “CHECK-IN,” “CLOSE RECORD,” or “RENTAL-IN.” This company-wide setting ensures the language applies to all scenarios, including rentals and service processes. We prioritize providing a customizable solution to align return process language with your requirements and workflows.

Final Thoughts

At Record360, we understand the importance of customizing language to align with your needs. From signature language to out/in language and return logic, we offer flexibility for tailored terminology. Customize language for clear communication, accurate documentation, and seamless workflow integration. With personalized options, we prioritize simplifying your experience.

Must Read: Customize and Conquer: Supercharge Your Record360 Inspections from the Start

Must Read: Unleash Your Media Potential: Elevate User Experience with Record360’s Customizations

Disclaimer: Additional costs may apply for specific customizations or features offered by Record360. While many customization options are included in our standard package, specific advanced or specialized customizations may require additional fees. Our team will be happy to provide detailed information about pricing and any additional charges related to specific customizations. Don’t hesitate to get in touch with [email protected] for more information.

Unleash Your Media Potential: Elevate User Experience

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Media customizations are pivotal in enhancing the user experience with Record360, a comprehensive inspection and asset management software. With various customization options, users can tailor their media settings to suit their specific needs and preferences. By providing flexibility and control over these media settings, Record360 ensures a seamless and personalized experience, ultimately improving user satisfaction and productivity.

Whether it’s for documentation, inventory management, or other purposes, media customizations in Record360 elevate the overall usability and effectiveness of the software.

Record360 Media Tab

At Record360, we value customer feedback and preferences. That’s why we offer the flexibility to re-order the media tab within your workflows, allowing you to take photos and videos at any point in your inspection process. Recently, we’ve noticed a growing trend of customers requesting the media tab to be positioned at the beginning of their workflows. This way, technicians can capture pictures before moving to other workflow sections. We are dedicated to providing a customizable experience catering to your needs and workflow requirements.

Instructional Overlays

At Record360, we understand that each customer has a unique process for taking photos. We offer the flexibility to have a different number of instructional overlays compared to the required photos. For example, if a customer needs to capture 10 standard photos but wants an additional 11th overlay for damaged photos, we can accommodate that. This way, we create 11 overlays to meet their specific needs while keeping the workflow at only 10 required photos. Our customization ensures customers can capture necessary documentation and accommodate any extra photo requirements they may have. 

Media Overlays

Media overlays are valuable for capturing detailed images of vehicle parts. They have line drawings that overlay the vehicle, guiding photographers to focus on specific areas during photo-taking. This ensures clear and precise images, ideal for documentation, inventory management, and marketing. While there may be additional costs, the enhanced quality and accuracy make them a worthwhile investment.

Flip the Buttons

Flip the Buttons is a customizable feature that lets users arrange photo and video buttons based on their team’s preferences. Mostly taking photos?  Display the photo button front and center.  Want to ensure your team is taking video?  Display the video button in the center of the screen.  You can remove the photo or video button entirely if you want to remove the option to take a photo or video.

Disable the Sound 

Disabling sound is a convenient option to avoid uncomfortable situations. It prevents devices from audio while taking a video. Individuals can maintain a respectful and considerate atmosphere by proactively turning off the sound, eliminating extraneous noise or colorful commentary.

Force or Disable Time Stamps 

The option to force or disable time stamps offers users flexibility beyond inspections. Disabling the time stamp removes it from photos, making it more versatile for social media, presentations, or other projects. Control over the time stamp enhances the photos’ usefulness and aesthetic appeal, ensuring they can be utilized in various contexts.

Final Thoughts

Record360’s media customizations empower users to elevate their experience. Customize the media tab placement, photo overlays, photo prompt flow, and more. Enhance efficiency and tailor the software to your specific needs. Capture detailed images with photo screens, customize button order, disable sound, and control time stamps. Unleash your media potential with Record360’s customizable features.

Request a demo and get your team up and running! With over 23 million inspections at 2,000 locations nationwide, Record360 is the #1 inspection app. Increase your bottom line with digital inspections and a commitment to a stellar customer experience.

Read more: Customize and Conquer: Supercharge Your Record360 Inspections from the Start

Read more: Enhance Your Record360 Experience with Customization

Disclaimer: Additional costs may apply for specific customizations or features offered by Record360. While many customization options are included in our standard package, specific advanced or specialized customizations may require additional fees. Our team will be happy to provide detailed information about pricing and any additional charges related to specific customizations. Please get in touch with [email protected] for more information.

The Human Side of Record360: How We Put People First

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At Record360, we are more than just a software company. We prioritize the human experience, whether it be for our customers or employees.

In a world where technology reigns supreme, we recognize the value of human connection and work tirelessly to put people first. We will explore the human-centric values that make Record360 stand out from competitors, dive into our commitment to our customers and employees, and how this dedication has led to success.

The Importance of Human Connection

At Record360 we believe that technology should augment human connection rather than replace it. While our software is designed to offer a valuable product, our team recognizes that it goes beyond mere functionality and plays a crucial role in cultivating meaningful relationships with customers.

We understand that our software serves as a conduit for interaction and engagement, enabling us to build trust and rapport with our clientele.

By prioritizing human connection, we strive to go beyond the transactional aspects of our software. We actively foster a sense of partnership and collaboration with our customers, aiming to understand their unique needs and challenges. This approach allows us to tailor our solutions and provide personalized support, leading to enhanced customer satisfaction and long-lasting relationships.

Record360’s commitment to human connection is evident in the way we prioritize communication and build positive customer engagement. We invest in robust customer support systems, ensuring that our clients receive prompt assistance whenever required. We actively seek feedback from our customers, valuing their opinions and using them to drive continuous improvement and innovation.

This customer-centric approach not only strengthens the bond between Record360 and our clients but also instills confidence and loyalty in our software and services.

In essence, at Record360 we recognize that our software is not simply a tool, but a means to foster connections and build relationships. By combining technological excellence with a human touch, we work to create a great customer experience that is both efficient and enriching.

Putting Customers First

We strive to make the customer experience as smooth as possible. At Record360, we provide comprehensive training and support to ensure that customers are getting the most out of our software. In addition, we have a dedicated customer success team that is always available to help with any questions or concerns.

Employee Satisfaction

Record360 also recognizes that employee satisfaction is key to providing excellent customer service. We value our employees and strive to create a positive work environment. The employee experience provides opportunities for professional growth, promoting work-life balance, and recognizing each team member for their hard work and dedication.

The Power of Positive Reviews

The testimonials about the customer journey speak volumes about the level of care and attention that Record360 provides. Our customer-first strategy demonstrates Record360 is big enough to meet your expectations and small enough to know YOU!

We excel at addressing customer pain points and building the type of customer relationships that expand our customer base. By offering a comprehensive solution that addresses the challenges of machine damage documentation, we alleviate a major pain point for businesses. Our software streamlines the process, ensuring accurate and efficient records, which saves time and reduces disputes.

Additionally, Record360’s commitment to personalized support and open communication allows us to truly understand our customers’ needs and provide tailored solutions. This level of attentiveness builds trust and loyalty, resulting in satisfied customers who are more likely to recommend Record360 to others, thus expanding our customer base organically.

Kenworth of Louisiana

Scott Sanchez, Rental Manager at Kenworth of Louisiana, speaks highly of Record360’s quick response time and recommends the software to anyone and everyone.

Perco Rentals

Will Strength, Service Manager at Perco Rentals, has been in the industry for 15 years and considers Record360 to be the “bread and butter” of their business. He is amazed that not everyone is using the system and recommends it to anyone who will listen.

Komatsu West

Joel Cook, EVP of Mining, Construction, and Rental Sales at Komatsu West, found implementing Record360 to be a seamless process. He notes that everyone was excited to use it and never heard any complaints from employees.

North Florida Equipment Rentals

Record360 has significantly enhanced the customer relationships at North Florida Equipment Rentals.

One key aspect is the assurance they provide to their customers that Record360 not only safeguards the interest of North Florida Equipment Rentals but also serves as a shield for their customers being held accountable for any pre-existing damages that may have occurred before they received the equipment.

This clarity and transparency offered by Record360 instill trust and confidence, fostering stronger partnerships and solidifying commitment to their satisfaction.

A Commitment to the Future

At Record360, we understand that technology is constantly evolving, but our commitment to human connection will never waver.  We will continue to prioritize our customers and employees, always striving to provide the best experience possible through their products or services.

Final Thoughts

Record360’s commitment to human-centric values sets us apart from our competitors. We understand that technology should enhance, not replace, human connection. Our dedication to our customers and employees has led them to new levels of success.

Request a demo and get your team up and running in days! With over 23 million inspections at 2,000 locations nationwide, Record360 is the #1 inspection app. Increase your bottom line with digital inspections and a commitment to a stellar customer experience.

Record360’s Success in Industries Beyond Heavy Equipment, Truck & Trailer, and Auto

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Record360 is a revolutionary software platform proven effective in various industries beyond heavy equipment, truck & trailer, and auto. This innovative solution offers comprehensive asset inspection and condition reporting through high-quality photos and videos, enabling businesses to streamline operations, enhance customer satisfaction, and mitigate risk from rental and leasing. This article will explore how Record360 can be utilized effectively in various industries.

1. Boat Rentals / Marine Service and Repair

Record360 is a valuable tool for boat rentals and marine service and repair. It provides a comprehensive digital documentation system, capturing the condition of boats before and after rentals. This ensures transparency and accountability. For marine service and repair providers, Record360 allows them to document and track repairs, record damages or issues, and streamline communication with customers. Ultimately, it improves customer satisfaction and streamlines operations.

2. Property Management

Record360 simplifies property management by providing a streamlined inspection and documentation process. Property managers can use the app to record property conditions during move-in and move-out inspections and cross-off checklists, making note of any damages or necessary repairs.

3. Construction

Experience ultimate productivity and streamlined operations with Record360’s construction management solution. Harness the power of a single source of truth for efficient work and effective communication. Conduct inspections, address maintenance needs, and enhance worker safety with real-time data, eliminating paperwork. Consolidate logs, inspections, and incidents in one place for streamlined efficiency. 

4. Quality Control for Manufacturing

Record360 serves as a quality control tool in manufacturing. It allows users to document and track product conditions throughout production stages. Capture visual evidence, data, and timestamps to ensure quality standards are met. The platform’s user-friendly interface and cloud storage enable easy access and review of records, fostering efficient monitoring, analysis, and process improvement.

5. Campers/RVs Rental, Sales, and Service

Record360 simplifies the camper and RV rental process with thorough inspections and documentation before and after each rental. This ensures transparent records, minimizes disputes and improves the rental experience. RV dealers can also utilize Record360 for customer-owned RVs, conducting intake reports to prevent damage disputes. This promotes transparency and streamlines the service process for customers and the service department.

6. Storage and Container Rental 

Record360 simplifies storage and container rental with a digital platform for documenting item conditions. Customers use the app to capture photos, videos, and notes, creating a comprehensive record before and after rental. This protects both renters and rental companies by providing clear evidence of pre-existing damage or changes during the rental period.

7. Studio/Entertainment Rentals 

Record360 is ideal for entertainment equipment like microphones, speakers, and lighting. It offers a seamless platform to document item conditions before and after events, ensuring accountability and maintenance. Users can capture visual evidence, track damages, and streamline the staging process, promoting the organization and reducing disputes.

8. Staging and Scaffolding Rentals

Record360 simplifies staging and scaffolding by documenting equipment conditions before and after use. The app enables users to capture visual evidence, including photos, videos, and detailed notes. This streamlines inspections, reduces disputes, and ensures accountability for any damages or changes during staging or scaffolding.

9. Insurance/Claims

Record360 can play a crucial role in insurance and claims by documenting losses accurately. Through the Record360 app, policyholders can capture detailed visual evidence like photos, videos, and pertinent information to create a comprehensive record of the loss. This documentation helps insurance companies assess the extent of the loss, streamline the claims process, and ensure fair compensation for the policyholder.

10. Hydro-blasting 

Record360 can be used in hydro-blasting to document the condition of equipment and surfaces before and after the blasting process, ensuring proper maintenance and safety standards. It allows users to capture visual evidence, track damages or changes, and streamline inspection and documentation, promoting efficient operations and accurate records in hydro-blasting activities.

11. Pump, Power, and Climate Control(HVAC) Businesses 

Record360 streamlines inspections and maintenance in pump, power, and HVAC businesses. Technicians use the app to document equipment conditions pre and post-service or rental. The digital record tracks performance, identifies issues and maintains accurate billing, maintenance, and compliance documentation. This ensures efficient and reliable operations in the industry.

12. Perishable Food Transport/Quality Control 

Record360 simplifies perishable food inspections by offering digital checklists and temperature monitoring. It enables users to assess quality, document defects, and track temperature upon arrival. This comprehensive approach ensures accurate inspections and enhances quality control.

Final Thoughts

With over 23 million inspections, Record360 is a revolutionary solution transforming different industries. It began in the auto industry, heavy equipment, trucks, and trailers, but now it’s impacting many other sectors.

This surprisingly easy-to-use platform makes it easy to inspect assets with high-quality photo and video documentation, report their condition accurately, and improve accountability. It has become an essential tool in various industries because it helps businesses work more efficiently, avoid conflicts, and deliver excellent customer experiences.

Request a demo and get your team up and running in days! With over 23 million inspections at 2,000 locations nationwide, Record360 is the #1 inspection app. Increase your bottom line with digital inspections and a commitment to a stellar customer experience.

Introducing ServicePro: Drive Service Revenue and Improve Customer Satisfaction

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ServicePro, by Record360, is a transformative solution reinventing the service management process. It creates better customer experiences, more productive technicians, and increased throughput in service departments.

ServicePro is leading the digital transformation of the service department

Sharing an inspection, managing customer and technician feedback, and getting a work order estimate to and approved by the customer is about to change – for the better.

ServicePro is an easy-to-use digital tool accessed from smartphones, tablets, or desktop computers. It streamlines the traditional quoting and approval workflow used by service advisors, centralizes digital records, and enables fast, efficient customer interactions (including 2-way texting and email) for service departments in heavy equipment, trucks, and automobiles.

Integrated with Record360’s InspectPro product, ServicePro is a secure, searchable online repository of digital equipment inspections. It’s designed to remove the guesswork from service status and work requests. ServicePro gives technicians and managers an efficient digital workflow and a customer communication platform backed by a robust single source of truth.

Must Read: Why equipment videos and photos are important for equipment inspections

Screen shot of ServicePro in action on a computer and cell phone.

ServicePro replaces hours of phone tag and manual tasks

Getting a work order approved or sharing an inspection takes multiple phone calls, printing, scanning, etc., which ServicePro helps streamline. Suppose the technician is working on a piece of equipment and notices additional damage. The technician may need to go back and forth (via phone calls, texted photos, etc.) with the service manager to document the damage. 

Then, the service manager may need to place multiple phone calls to the customer over several days to get in touch and get approval for repairs. The approval may be verbal, which can later cause a dispute. If it requires a signature, the customer may need to email, print, sign, scan, and email back. The technician may need to move on to the next work order throughout this time, leaving the customer’s equipment to sit out of service for longer than necessary. 

With ServicePro, all internal and external communication can happen instantly via text or email. In addition, digital signatures are tied directly to the work order in question, with a time-stamped record of all interactions.

Four screenshots of the app on a cell phone.

From old to new – in less than 30 days

Service departments face some challenges when introducing innovative new technology: importing data from existing systems, consistently updating those systems, and getting workers to transition to the new system quickly and effectively.

ServicePro connects service departments and customers in a single tool. It pulls in work order data from ERP systems in near real-time to give the service team an intuitive interface to view and act on the work order and avoid duplicate work.

ServicePro mirrors the simplicity and usability of today’s most common mobile, web-based software. Service advisors and technicians quickly embrace the new platform and are comfortable using it with a day (or less) of training. Online training walks service advisors through intuitive workflow steps and processes.

The typical time-to-market or value for a customer implementing ServicePro and having the service team up to speed and operating on the platform is 30 days or less.

Estimating tool screenshot.

Increase efficiency, eliminate customer disputes, and communicate with ease

First and foremost, dealerships can utilize ServicePro to generate more profit by reducing time-to-approval (via digital approvals through text or email), increasing upsell opportunities through transparency and customer trust, and reducing costs by optimizing technicians’ time and eliminating customer disputes. Other advantages include greater inspection compliance, fewer service delays, improved internal communication through real-time notifications, and improved customer satisfaction with their service experience.

Must Read: Top 11 equipment inspection software features

Communication tool screenshot.

Schedule a no-charge evaluation and demo today

Find out how you can transform your dealership’s service operations to drive productivity, higher revenue, and measurable improvements in customer satisfaction. Schedule a demo today to learn more!

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