At Record360, we are more than just a software company. We prioritize the human experience, whether it be for our customers or employees.

In a world where technology reigns supreme, we recognize the value of human connection and work tirelessly to put people first. We will explore the human-centric values that make Record360 stand out from competitors, dive into our commitment to our customers and employees, and how this dedication has led to success.

The Importance of Human Connection

At Record360 we believe that technology should augment human connection rather than replace it. While our software is designed to offer a valuable product, our team recognizes that it goes beyond mere functionality and plays a crucial role in cultivating meaningful relationships with customers.

We understand that our software serves as a conduit for interaction and engagement, enabling us to build trust and rapport with our clientele.

By prioritizing human connection, we strive to go beyond the transactional aspects of our software. We actively foster a sense of partnership and collaboration with our customers, aiming to understand their unique needs and challenges. This approach allows us to tailor our solutions and provide personalized support, leading to enhanced customer satisfaction and long-lasting relationships.

Record360’s commitment to human connection is evident in the way we prioritize communication and build positive customer engagement. We invest in robust customer support systems, ensuring that our clients receive prompt assistance whenever required. We actively seek feedback from our customers, valuing their opinions and using them to drive continuous improvement and innovation.

This customer-centric approach not only strengthens the bond between Record360 and our clients but also instills confidence and loyalty in our software and services.

In essence, at Record360 we recognize that our software is not simply a tool, but a means to foster connections and build relationships. By combining technological excellence with a human touch, we work to create a great customer experience that is both efficient and enriching.

Putting Customers First

We strive to make the customer experience as smooth as possible. At Record360, we provide comprehensive training and support to ensure that customers are getting the most out of our software. In addition, we have a dedicated customer success team that is always available to help with any questions or concerns.

Employee Satisfaction

Record360 also recognizes that employee satisfaction is key to providing excellent customer service. We value our employees and strive to create a positive work environment. The employee experience provides opportunities for professional growth, promoting work-life balance, and recognizing each team member for their hard work and dedication.

The Power of Positive Reviews

The testimonials about the customer journey speak volumes about the level of care and attention that Record360 provides. Our customer-first strategy demonstrates Record360 is big enough to meet your expectations and small enough to know YOU!

We excel at addressing customer pain points and building the type of customer relationships that expand our customer base. By offering a comprehensive solution that addresses the challenges of machine damage documentation, we alleviate a major pain point for businesses. Our software streamlines the process, ensuring accurate and efficient records, which saves time and reduces disputes.

Additionally, Record360’s commitment to personalized support and open communication allows us to truly understand our customers’ needs and provide tailored solutions. This level of attentiveness builds trust and loyalty, resulting in satisfied customers who are more likely to recommend Record360 to others, thus expanding our customer base organically.

Kenworth of Louisiana

Scott Sanchez, Rental Manager at Kenworth of Louisiana, speaks highly of Record360’s quick response time and recommends the software to anyone and everyone.

Perco Rentals

Will Strength, Service Manager at Perco Rentals, has been in the industry for 15 years and considers Record360 to be the “bread and butter” of their business. He is amazed that not everyone is using the system and recommends it to anyone who will listen.

Komatsu West

Joel Cook, EVP of Mining, Construction, and Rental Sales at Komatsu West, found implementing Record360 to be a seamless process. He notes that everyone was excited to use it and never heard any complaints from employees.

North Florida Equipment Rentals

Record360 has significantly enhanced the customer relationships at North Florida Equipment Rentals.

One key aspect is the assurance they provide to their customers that Record360 not only safeguards the interest of North Florida Equipment Rentals but also serves as a shield for their customers being held accountable for any pre-existing damages that may have occurred before they received the equipment.

This clarity and transparency offered by Record360 instill trust and confidence, fostering stronger partnerships and solidifying commitment to their satisfaction.

A Commitment to the Future

At Record360, we understand that technology is constantly evolving, but our commitment to human connection will never waver.  We will continue to prioritize our customers and employees, always striving to provide the best experience possible through their products or services.

Final Thoughts

Record360’s commitment to human-centric values sets us apart from our competitors. We understand that technology should enhance, not replace, human connection. Our dedication to our customers and employees has led them to new levels of success.

Request a demo and get your team up and running in days! With over 23 million inspections at 2,000 locations nationwide, Record360 is the #1 inspection app. Increase your bottom line with digital inspections and a commitment to a stellar customer experience.