Kenworth of LA uses Record360 to provide indisputable documentation

The Background

In 1968, Kenworth of Louisiana began as a family-owned business serving the commercial truck industry. Today, they are a full-line dealer for Kenworth trucks, having secured all available franchise territories in Louisiana with sales and service facilities in every metropolitan area in the state.

Kenworth of LA has 150 trucks that run out daily on short and long-term rentals. In the fall, they increase their fleet to about 200 trucks for sugarcane harvesting.

The Problem

Paper processes and outdated tracking plagued Kenworth of LA’s business. A piece of paper with a diagram of a truck and a floppy disk with photos was no longer cutting it as a “documentation system”.

The Solution

Kenworth of LA began using Record360 in 2017. Implementing Record360 allowed them to upgrade their business operations with indisputable documentation.

First, Record360 helped the team create a checklist for their truck inspections. Next, they showed them how to use the Record360 dashboard to track their inspections.

Fantastic Customer Service

Utilizing Record360 is super simple. From the web dashboard to the user-friendly mobile app, Kenworth of LA found the software to be straightforward and designed with their team in mind.

Kenworth of LA has seven locations, but they were able to standardize their process across all of them. Record360’s checklists are fully customizable, so they were able to create a great solution for the Kenworth team.

They said, “Record360 responds to our requests for modifications extraordinarily quickly. The customer support team at Record360 finds solutions that work.”