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Auto | Auto Rental Inspection

How Christy's Auto Rentals Reduced Disputes and Boosted Profits with Record360

The ease of use and solid service from Record360 allowed Christy's Auto to streamline damage tracking and improve customer transparency.

Location

Providence, Rhode Island

Assets

450-500 cars, vans, and trucks

Serving Customers Since

1972

Christy's Auto Protects Its Fleet and Bottom Line with Record360

Christy’s Auto Rentals, Inc., with a fleet of 450-500 vehicles, faced significant challenges documenting vehicle damage, leading to disputes and lost compensation. For years, they relied on a manual, paper-based system to document vehicle condition pre- and post-rental, often leaving room for debate. In many cases, this outdated process led to Christy’s Auto not being compensated for damages, impacting their bottom line when selling off vehicles at the end of their lifecycle.

Manual Damage Documentation Led to Disputes and Financial Losses

Using paper diagrams to document damage, the manual walkaround process was prone to human error and needed precise timestamps or location data. This made it difficult to dispute claims and left gaps in the documentation, often resulting in disagreements between Christy’s Auto and customers over when and where damage occurred. These challenges increased financial losses, as undetected or disputed damage reduced the fleet’s resale value.

Christy's Auto Sees Success with Record360: Fewer Disputes, More Profit

Christy’s Auto found the perfect solution with Record360. After discovering the tool at an Auto Rental International Convention, they saw its ability to capture consistent, time-stamped, and geotagged photos of vehicle condition. Record360 provided indisputable evidence of vehicle status at the time of rental, ensuring clarity and preventing disputes. The ease of use and solid service from Record360 allowed Christy’s Auto to streamline damage tracking and improve customer transparency.


Since implementing Record360, Christy’s Auto has dramatically reduced customer disputes and secured proper compensation for vehicle damage. Their fleet is now protected, and their bottom line has improved due to accurate, irrefutable documentation. This also enhanced customer trust, as Record360’s system allows them to easily verify any pre-existing damage, further protecting both the company and its clients. With Record360, Christy’s Auto no longer worries about lost revenue from damaged vehicles, leading to greater efficiency and profitability.

I think it's a no-brainer if you're in this business, or any type of service, and you offer a product you need to protect it –they’re definitely the company to be with.

Robert Darpino, General Manager, Christy's Auto Rental Inc.

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