New from Record360
Introducing 360AI. Protect your bottom line with AI-assisted, human-approved inspections.
New from Record360
Introducing 360AI. Protect your bottom line with AI-assisted, human-approved inspections.
Columbia and Duncan, South Carolina, and Fletcher, North Carolina
Mack, Volvo, Isuzu, and TICO trucks, trailers, and yard spotters
Service, Parts, and Sales
Shealy Truck Center operates dealership and service locations in Columbia and Duncan, South Carolina, and Fletcher, North Carolina, selling and servicing Mack, Volvo, Isuzu, and TICO trucks, trailers, and yard spotters. Its Columbia and Duncan locations are certified Mack and Volvo Uptime Centers, and the dealership’s service bays handle everything from routine maintenance to warranty repairs for the fleet customers that keep the Carolinas’ freight moving.
Like most dealerships, Shealy’s service team relies on Decisiv’s Service Relationship Management platform, accessed through the ASIST and TICO Edge portals, to manage repair cases and keep OEMs, fleet customers, and technicians aligned from intake through completion.
Before Record360, documenting a unit’s condition at intake meant a string of manual steps for Shealy’s service advisors.
Every photo had to move from a personal phone to a computer and then into the Decisiv case by hand, a process that ate up time on every repair order and left the door open for gaps in the record. Those gaps mattered most when a customer questioned the condition of their equipment after a repair.
With Record360, Shealy’s advisors scan a unit’s VIN, take the photos the case requires, and the images upload directly into the ASIST case, no computer hand-off required.
Because Record360 is built to work with Decisiv SRM, the photos and repair documentation an advisor captures on the shop floor land in the same case a fleet customer or OEM is already watching, without a separate upload step.
The biggest payoff shows up when a customer disputes what happened to their equipment. Shealy’s team recently had a unit towed in for a breakdown, and when the customer picked it up, they claimed the tow hitch covers and a bumper panel were missing and blamed the shop for the damage.
Because the check-in photos were already attached to the case, Shealy’s team could settle the dispute on the spot instead of taking the customer’s word against the shop’s.
Shealy Truck Center operates commercial truck dealerships in Columbia and Duncan, South Carolina, and Fletcher, North Carolina, selling and servicing Mack, Volvo, Isuzu, and TICO trucks, trailers, and yard spotters. Columbia and Duncan are certified Mack and Volvo Uptime Centers, and Shealy’s service, parts, and sales teams support fleet customers across the Carolinas.
Record360 helps equipment rental, trucking, and fleet management companies eliminate damage disputes, streamline inspections, and protect asset value.
Serving over 2,000 locations nationwide, Record360 delivers 32% faster inspections and 5X faster claims resolution through mobile photo/video documentation and customizable workflows.
Decisiv’s Service Relationship Management platform connects dealers, OEMs and fleets around a single service case, from intake through completion. Truck dealers access Decisiv SRM through platforms including ASIST and TICO Edge, which give service advisors, technicians and fleet customers a shared, real-time view of every repair.
See why thousands of people across the world use Record360.
