How Coastline Equipment Saved $600K (and counting) with Record360

Background

Coastline Equipment is a reputable heavy equipment rental and sales company with 11 branches across three states. The rental department manages around 450 rental units and, along with new inventory, oversees approximately 850 machines and thousands of attachments.

Problem

Managing equipment inspections and tracking damages was a significant challenge for Coastline Equipment. Historically, they relied on outdated methods like Polaroid cameras, digital cameras, and handwritten paper carbon copy condition reports. This process was cumbersome, inefficient, and prone to human error. Additionally, manually uploading hundreds of photos and reports was time-consuming and labor-intensive. The company needed a more streamlined and reliable system to document equipment conditions and handle inspections efficiently.

Cause

The inefficiencies stemmed from lacking a centralized digital system for capturing and managing inspection data. The old methods did not integrate well with their operating system, leading to delays and difficulties in tracking and addressing damages. This resulted in significant financial losses, as unreported or undetected damages were expensed internally rather than charged to the responsible parties.

Solution

Coastline Equipment discovered Record360 through word-of-mouth recommendations from other John Deere dealers. After evaluating its cost-effectiveness and compatibility with their operating system, they implemented Record360. The platform provided a customizable inspection checklist tailored to their diverse range of equipment, from water trucks to dozers. Record360’s flexibility and responsive customer support were crucial in adapting the software to Coastline’s specific needs.