Adopting a software solution for your business can seem a little scary. After all, a hundred things could go wrong when integrating it into your current workflow. It helps to know that you have expert guidance and comprehensive support services available when you need them.
At Record360, taking care of our customers is important to us, so we leave no stone unturned in our efforts to ensure business success for our clients.
If you’d like to learn more about our customer support services, you’ve come to the right place!
What Is Record360?
If you haven’t heard of Record360 before, then fear not.
Simply put, our software offers a comprehensive solution engineered to improve service delivery, assist with asset management, and ensure that equipment rental processes run smoothly. Using one intuitive platform, you can view important records, such as asset inspections, at a glance to help you make important equipment and fleet management decisions.
Why Prompt Assistance Is Crucial
Our platform is designed for teams relying heavily on motor vehicle and equipment inspection records to reduce maintenance costs and simplify inspection processes. Ensuring that you have access to our tools allows you to ensure streamlined inventory management practices and keep track of the condition of your assets.
Suppose you own a truck rental company. In that case, you can use our intuitive truck inspection app to schedule preventative maintenance processes and gather indisputable evidence to help avoid customer disputes.
Your business could suffer when you can no longer access your digital inspection forms or conduct truck inspections on the go.
Record360 Support and Service Delivery
Record360 is proud to have a dedicated team of customer support personnel ready to help address any issues you might have. Here are some of the ways we ensure customer satisfaction:
Intuitive Help Center
We understand that speaking to a consultant about a trivial matter can be embarrassing, so we have a self-help center where you can find a comprehensive list of user support material. This includes support articles, training sessions, webinars, and more.
Digital Support Requests
If you have a question about equipment inspections that won’t directly affect your operational efficiency, you can request support and wait to hear back from us. Our team takes great pride in promptly following up on support requests to ensure you receive the platform assistance you need.
Other Support Record360 Help Channels
In addition to our Help Center and digital support requests, we offer other ways to contact us. You can get in touch with us using one of the following means:
- Call us at (206) 489-3290 on weekdays from 8 am to 5 pm PST, or
- Submit a request
This diversified approach allows you to get the help you need at your convenience using your preferred communication channel.
Testimonials
This all sounds great, but don’t take our word for it. Here are some testimonials from happy customers:
“We’re big enough to take care of you and small enough to know you. Record360 uses that motto as well!”- Jamie Sawyer, Corporate Trainer/Facilitator, Synergy Equipment
“Working with the team at Record360 has been nothing but pleasurable. The response time is very quick. Kenworth of Louisiana highly recommends Record360.”- Scott Sanchez, Rental Manager, Kenworth of Louisiana
“Highly recommend. I have been working with Record 360 for the last 14 months and they have been awesome. Their Customer Success Leads are very helpful, responsive, and truly care about what they can do to help our business become more efficient and successful.” – Anthony Herrara
“Record360 is great; their adaptation to our individual needs has made a huge difference in our business.”- Rick Jenkins
Contact Us Today
If you are ready to start using Record360, schedule your FREE demo!
