See Record360 at Bauma 2025: April 7-13, Munich, Booth C4-719
See Record360 at Bauma 2025: April 7-13, Munich, Booth C4-719
3,000
Truck
Rental & Leasing
When you operate a fleet of nearly 3,000 trucks across multiple branches, including routes into the dense traffic of New York City, damage is part of the job. For Brian Caulfield, Branch Manager at Hub Truck in Long Island City, that used to mean piles of paper, missed details, and long hours spent tracking down who was responsible for what.
“Three years ago, we were hand-filing paperwork to resolve damage claims,” Caulfield explains. “If a truck went out from Long Island City and came back to Garden City, and there was a damage question weeks later, we had to dig through file cabinets to try to find the original checkout form.”
That manual process wasn’t just time-consuming. It left the company exposed to costly damage disputes. Drivers and customers had little visibility into how a vehicle looked at drop-off versus pick-up. The result was frustration, lost time, and unnecessary write-offs.
After a demo with their COO, Hub Truck rolled out Record360 to replace paper inspections with video-based documentation. The impact was immediate.
“We take a video of the trucks when they’re dropped off to us, and another when the customer picks up,” says Caulfield. “That way, the customer can’t blame us for any damage that happened while it was in the yard.”
Record360 didn’t just help with documentation. It became the foundation of Hub Truck’s standard operating procedure. With clear, time-stamped videos and photos, the company can now show exactly what condition a vehicle was in at any point in time, and who was responsible for it.
“We use it for all rentals, new trucks, and service drop-offs,” Caulfield notes. “It’s all about accountability for ourselves and our customers. And our drivers actually appreciate it too, because they know they’re protected.”
“Three years ago, we were hand-filing paperwork to resolve damage claims. Now it’s all in Record360-searchable, visual, and reliable.”
Brian Caulfield, Branch Manager, Hub Truck
The impact goes beyond damage recovery. Hub Truck now uses Record360 to help set expectations, improve communication, and reduce friction in customer relationships. Whether it’s capturing mileage data for billing or sending a customer a quick clip to show proof of condition, the process is simple and trusted.
“The flexibility and the user face are super easy to use, whether it be at home or in the office,” Caulfield adds. “Every time we’ve had a question or needed a change, the Record360 team finds a solution.”
What started as a solution for damage disputes has become a pillar of how Hub Truck operates. With streamlined inspections, faster workflows, and fewer customer complaints, Record360 has helped the company focus less on paperwork and more on keeping their trucks moving.
“Record360 is all about accountability. We take a video before and after every truck handoff- no more disputes, no more lost paperwork.”
Brian Caulfield, Branch Manager, Hub Truck.
Whether you manage 50 trucks or 500, Record360 helps rental operations run smoother. It’s more than inspection software. It’s a better way to manage damage, protect assets, and keep your team and customers on the same page.
Ready to modernize your rental fleet management? Let’s talk.
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