At Border Equipment, Record360 is their Insurance Policy

Background 

Border Equipment is a CASE construction equipment dealer in Georgia. Their staff has over 30 years of experience and is always willing to go the extra mile to provide their customers with superior service. Read on to see how Record360 helps them do it. 

Ease of Use

Record360 is super simple to use. Border Equipment Rental Manager, Cody Nieporte explained, “I’ve got the app right on my phone and I can just click right on it, get the video, walk around the machine, and upload.” Simplifying the process with a digital equipment rental inspection helps Border Equipment catch damage that a paper process would miss.

ROI and Improving Customer Relationships 

At times, Record360 can also save YOUR customers from paying for damage they didn’t cause. For example, Border Equipment had a customer that had caused significant damage to equipment in the past. When a machine returned from rent with significant damage to the cab, they assumed it was caused by the customer. They pulled up the Record360 video to verify… and discovered the equipment had actually gone out damaged. It saved the customer $20,000 and created a customer for life. With Record360, Border Equipment was able to deliver a credible customer experience with no disputes.