See Record360 at Bauma 2025: April 7-13, Munich, Booth C4-719
See Record360 at Bauma 2025: April 7-13, Munich, Booth C4-719
All 50 states
Manages approximately 100 vehicles daily
Rental
The Avis Budget Car Rental location in Parsippany, New Jersey, an independent operator within a larger franchise spanning Northern Jersey, parts of Pennsylvania, South Dakota, Montana, Utah, and Pittsburgh, manages approximately 100 vehicles daily. Though part of a large network, this location operates with a “small business” ethos, fostering hands-on involvement from its familiar team.
Over the years, the Avis Budget Parsippany location struggled with evolving methods of damage control. Initially, they relied on simple notepads with car images to mark damage. Later, they transitioned to typing damage notes directly onto rental agreements. However, a persistent problem remained: customers could always dispute claims by asserting that staff had simply missed existing damage during the initial inspection. This lack of indisputable proof created significant challenges, particularly with one-way rentals where vehicles might not be inspected immediately upon return at different locations.
For Avis Budget Car Rental and the Aero Corporation (which rents 4,000 vehicles and generates $60 million in revenue), these manual processes led to substantial financial losses. This was especially critical when dealing with “subprime renters” who might be less concerned about paying for damages. The inability to consistently recover costs for damages significantly impacted their bottom line and asset value.
The search for a robust solution led them to Record360. Kevin Bendzin, Station Operator, quickly recognized its immediate value:
This process provides mutual protection, offering peace of mind for customers who can verify the vehicle’s condition, and indisputable proof for the rental agency to double-check for damage.
Implementing Record360 proved to be a game-changer. The team found the system incredibly easy to use across all individual locations. A key benefit was the ability to integrate rental documents directly into Record360, creating a single, comprehensive source for all vehicle information. This streamlined process was particularly effective for one-way rentals, ensuring a clear record of the car’s physical condition at the point of renting.
The financial impact has been substantial. Corey Duren, AVIS Claims Manager, reports that out of 90 open claims, approximately $300,000 out of $500,000 in potential losses. Without Record360, this recovery rate would likely be “less than 50%”.
David Blaskey, Chief Operating Officer at Aero Corporation, echoed this sentiment. stating, “When you look at what we’ve been saved by Record360, it’s been invaluable for us as we’re going through our damage claims.”
Record360 has become a critical aspect of their damage claims operation, fully integrated within their business. It provides the necessary proof to go after renters responsible for damage, ensuring their fleet of cars, like an expensive BMW, remains in pristine condition. Additionally, our software promotes a positive relationship between the customer and rental agency by removing any doubt of who caused the damage. As a result, customers view Avis Budget Car Rental as a dependable and transparent company that handles damage claims with fairness.
Bendzin concludes “As an Avis Budget operator in Parsippany, I would recommend Record360 to any franchise or any company looking to protect their assets and document their property as it’s being rented”.
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