2023 saw the widespread introduction of artificial intelligence (AI) and other revolutionary technologies, and 2024 also promises significant growth.
If you are in the business of renting cars, then you have probably heard about new technology that promises to please in 2024. From contactless booking and check-in that reduces the need to stand in long queues to predictive maintenance, there is a lot to look forward to in the coming year.
Technology That Is Expected to Take the Car Rental Industry by Storm
Providing an excellent car rental experience is crucial to the success of any rental company, as it keeps customers coming back. The good news is that technological advancements have made it easier for businesses to provide customers with the best in transportation services.
Contactless Car Rental Booking and Check-in
Following the global pandemic, a greater emphasis has been placed on contactless methods, and car rental services also promise to offer more of this. Customers can check vehicle availability, make bookings, and check in using their mobile devices.
When customers arrive, electronic check-in systems that use QR codes or NFC technologies enable them to retrieve their reserved vehicles quickly, decreasing wait times.
Features That Enable Car Rental Companies to Provide a More Personalized Experience
A customer-centered approach will be pivotal in 2024 as companies battle it out in this competitive industry. To ensure that rental businesses can develop customized services, CRM systems will be used to store and analyze consumer data.
Clients can select car types, seating combinations, and even climate control settings before reaching the rental facility. This level of customization elevates the rental experience and promotes client loyalty.
AI-driven chatbots can also boost customer engagement by offering support tailored to the client’s needs.
Technology That Allows for the Monitoring of Vehicle Health
Vehicle health is crucial to the success of any rental business, as it allows the business to provide reliable cars even when there is a growing demand. These advances use sensors and data analysis to monitor the state of rental cars in real-time, allowing for preventative maintenance.
Understanding the health of the vehicle also empowers customers by providing them with reliable vehicles and ensuring that they can deal with the issue before it escalates and leaves them stranded on the side of the road.
Must Read: Why Auto Rental Companies Need Vehicle Inspection Reports
Better Navigation for the Global Car Rental Market
Many people hire vehicles when going on holiday, and being in an unfamiliar place can be intimidating. Fortunately, improvements are on the way that promises to provide better connectivity and navigation for rental cars.
Integrated GPS systems that allow drivers to use voice commands and receive real-time traffic updates will make it easier for users to explore their new surroundings. The incorporation of connectivity capabilities enables occupants to stay connected while on the road, stream music, and access important data without having to look past the dashboard.
Must Read: Driving Together: A Human-centric Approach to Car Rentals in 2024
Telematics for Electric Vehicles
Another thing that’s expected to grow in the car rental industry in 2024 is telematics for electric or autonomous vehicles. Telematics systems in electric and self-driving vehicles are designed to gather information about energy use, charging behavior, and driving habits.
The data collected from the electric vehicle is useful for both rental customers and firms, as it provides ways to optimize energy efficiency.
Up Your Game with Record360
Record360 is designed to provide you with all the tools you need to manage your car rental company effectively. By helping you document important things, such as customer experience, you can improve the service you provide using these insights and market trends.
To learn more about our intuitive software solution, contact Record260 today!
