Equipment Dealer Service | Record360 Rental Platform
Eliminate Missed Damage & Speed Up Service Inspections
Record360 helps equipment dealer services streamline service inspections with mobile-first photo and video documentation, reducing downtime, repair costs, and customer disputes.
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Serving Over 3,000+ Company Locations Across the Globe
Features
- Checklist items can be tailed to specific cat classes
- Overlay photo taking instructions or overlay machine outlines to ensure photo consistency
- Digitize your existing forms into fillable PDFs
- Quickly reference check-out answers during asset check-in
- Record photos and videos of equipment in just 2 minutes
- Guided prompts ensure every angle and detail is covered
- Auto-focus and high-resolution images make proof crystal clear
- Automatically flag new damage and link it to the responsible customer
- Improve damage claim recovery by up to 100% (Midway Chevrolet)
- Customers sign off on equipment condition at checkout and return
- Auto-email signed inspection copies to both parties
- Securely store documentation in the cloud for instant access
- Eliminate damage disputes with undeniable video and photo proof
- Access inspection history anytime in one secure dashboard
- Track damage trends and employee compliance
- Ensure process consistency and compliance across your organization
- Leverage configurable workflows to standardize operations and drive accountability
- Identify repeat issues or high-risk customers
- Streamline operations and boost efficiency by 30%
- Flag recurring issues before they turn into costly breakdowns
- Track service intervals with digital repair histories
- Auto-notify service team to keep your fleet rental-ready
- Extend the useful life of your equipment
- Works for excavators, skid steers, loaders, cranes, and trucks
- Fully mobile app with offline inspection capability
- GPS and timestamps verify when and where inspections happen
- Integrates with rental management systems like Point of Rental
4.5
I've been using Record 360 for a long time now, it is easy to use and a very practical application with a lot of features to claim and manage the inventory in your locations with detailed report.
Harshjot S.
Executive Member
Very good, couldn't live without it today unless a better videoing solution that adapts to our in house software comes about.
Kenneth T.
COO
I had my hand held just enough when setting our workflow up. They're smart, they set it up for you, instead of trying to train you through doing it. Much better solution than many of the apps out there. The staff were beyond helpful, and well versed on their product.
Stephanie G.
Head of Operations
Solutions
Rental Check-Out / Check-In Inspections
Standardized handoff and return (fuel, hour meter, attachments, damage) with timestamps and side-by-side comparisons.
Warranty Claims Documentation & Submission
Capture before/after photo/video tied to the asset and WO, then export an evidence packet for OEM approval.
Pre-Delivery Inspections (PDI)
Guided, media-rich PDI checklists with required photos, serials, and signatures—auto-stored to the asset record.
On-Rent / Jobsite Spot Checks
Mid-rental condition checks to catch issues early, document abuse, and reduce surprises at return.
Damage Billing Workflow
Evidence-backed charge approvals using indisputable media, audit trails, and customer-facing proof.
Preventive Maintenance (PM) Inspections
PM templates and closeout photos to verify work and maintain warranty eligibility.
Transport / Delivery & Pickup Proof (POD + Condition)
Load/unload condition, BOL signatures, GPS/time stamps for irrefutable delivery and pickup confirmation.
Fleet Audits & Yard Walks
Periodic, templated surveys by branch/location with exceptions reporting to target corrective actions.
360AI Blur Detection
Never lose a claim to a blurry photo – AI ensures every inspection image is crystal-clear and dispute-ready.
AI License Plate Scanner
Save time and eliminate errors with instant, automatic plate capture on every inspection.
AI VIN Scanner
Eliminate manual entry and costly mistakes – AI reads and records VINs in seconds with perfect accuracy.
360AI Smart Review
Let AI double-check your work – automatically flagging missing photos, skipped steps, and potential damage before approval.
Frequently Asked Questions
How does Record360 help prevent service-related downtime?
By documenting asset condition before and after service, Record360 identifies wear or damage early, reducing unplanned repairs and increasing uptime.
Can technicians use Record360 without Wi-Fi or data coverage?
Yes. Record360’s offline mode ensures inspections continue uninterrupted and automatically sync once a connection is restored.
How does Record360 integrate with our existing service systems?
Record360 integrates seamlessly with Karmak, HBS, and Procede. APIs and webhooks allow easy data flow between your service, rental, and CRM systems.
How quickly can our dealership get up and running?
Most equipment dealer services are live within 24 hours. Record360’s onboarding includes account setup, checklist configuration, and team training.
Is Record360 difficult for technicians to learn?
Not at all. It’s designed for simplicity – most users complete their first inspection in minutes. Teams report higher adoption and fewer training hours than with paper forms.
What kind of ROI can we expect?
Dealers typically achieve a 5-10x return through faster inspections, improved damage recovery, and fewer disputes.
How secure is our data?
All inspections are stored securely in the cloud with full audit trails, timestamps, and access controls. Record360 is SOC 2 compliant.
Ready to Stop Losing Money on Damage Disputes?
Book a demo today and see how Record360 can protect your equipment, eliminate costly disputes, and keep your dealership business running smoothly.