Disputes can arise in every line of work- internally and with customers. Managing conflicts effectively is often easier said than done, but it is critical to have reliable processes in place to minimize fallout.
Most potential conflicts in the rental business come when a piece of equipment is double booked or is not working.
Human error, unexpected maintenance requirements, or customer failure to return equipment on time are some possible causes- but what are the solutions?
Inspection software has many benefits- including managing conflict.
It may not be the first thing that comes to mind, but using these tools in dispute resolution can provide a clearer understanding of issues, faster solutions, and a better way to solidify relationships between clients, contractors, and internal staff.
Why Is It Beneficial to Use Technology in Rental Conflict Resolution?
- Focusing on data keeps your own emotions out of the equation.
- Maintain mutual respect between parties when you base decisions on solid information.
- You can identify potential concerns or issues within the organization.
- The power of artificial intelligence collects infinitely more information than people can, which provides a more complete picture.
Five Ways Inspection Software Can Improve Conflict Management Systems
If and when conflict arises, rental inspection software can help- regardless of the parties involved.
Here are five examples of how it can make a difference.
1: Identify Quickly Where the Problem Stems From
Inspection software collects substantial data that can quickly highlight potential problems and errors.
You can track rental schedules, inventory management, maintenance plans, restocking orders, client history, and much more- all of which can tell you more about the conflict in question.
2: Search Maintenance History for a Deeper Understanding of Equipment Condition
Look into the history of recent repairs and maintenance schedules for a particular piece of equipment. This can tell you if a breakdown was likely or if something was missed.
It can also pinpoint if anything has gone over schedule- contributing to the conflict.
3: Check and Track the Item History
Tracking software shows you where an item has been and when. It also gives you the real-time locations of whatever stock you have, which can help companies find faster solutions to double bookings and stock conflicts.
4: Use Geo-Tagged Photographs to Aide Communication
When disputes stem from equipment performance or condition, geo- and time-stamped photos are invaluable. They prove the condition of a rental item when it left the warehouse, job site, engineering team, or client, which can then be compared with any damage or issues.
5: Get the Full Picture to Resolve Conflicts Effectively, Fairly, and Quickly
Organizations can quickly get defensive and take a certain stance, which can damage reputation and relationships with clients and contractors. Exploring the whole picture using inspection software makes the outcome and decisions fairer.
You can also identify quick solutions to keep people as happy as possible.
Must Read: How to double damage collections while strengthening your customer relationships
How to Avoid Conflicts Using Cutting-Edge Inspection Software
- Integrate critical risk management activities and conflict mitigation strategies.
- Provide training for teams using the software to promote collaboration.
- Streamline practices to limit human error and leave less room for mistakes.
Summary
From workplace dispute resolution regarding internal errors to managing rental schedule conflicts- inspection software offers powerful and practical solutions from different perspectives.
Contact the Record360 team today to learn more about how to elevate conflict resolution with cutting-edge software.
About Record360:
Record360 is a leading provider of digital documentation and asset management solutions. We revolutionize industries through innovation, integrity, and excellence. Our cloud-based platform empowers businesses to streamline processes, mitigate risks, and maximize efficiency. Learn more at Record360.com.